Refunds & cancellation

1. Orders with a problem

Duplicate charges, non-delivery and incorrect grants are reviewed manually; confirmed abnormal orders are refunded, including when some related benefits have been used, and there is no additional unconditional change-of-mind refund promise.

2. Request a refund

Email wei@weic.ai with your account email, order or store transaction reference, purchase date, amount, currency and a description of the issue; do not send passwords, verification codes or complete payment-card details.

3. Review and processing

We check abnormal orders periodically and handle them manually, reply within 2 business days and provide a decision within 5 business days after receiving the information needed; approved refunds are returned through the original payment method, and the payment provider or bank determines when funds arrive.

4. Refunded benefits

When a refund is processed, the membership and gems granted for that refunded purchase are withdrawn; cancellation and refunds are different, and cancellation alone does not automatically refund earlier charges.

5. Cancel a web subscription

Email wei@weic.ai from your account email before the next renewal, including the subscription or order reference and a request to stop renewal; we will confirm the result, cancellation stops future subscription charges, and deleting your account or uninstalling an app does not itself cancel a subscription.

6. App Store and Google Play purchases

For App Store purchases, request refunds through Apple and cancel in Apple subscription settings; for Google Play purchases, use Google Play subscription management and its refund process or contact us for assistance, with eligibility and processing subject to the store and applicable law rather than the web review timetable.

7. Consumer rights

These policies do not limit refund, withdrawal or other rights that applicable law requires us to provide; contact us if your order needs individual review.

Official store help

• Cancel an Apple subscription
• Request an Apple refund
• Manage Google Play subscriptions
• Google Play refunds